( 2 reviews )
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Posted: Apr 13 2009
Door is poorly designed and of marginal quality. Problems include: -
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Posted: Dec 29 2008
I feel that this door is overpriced for the quality of it's construction. For this amount of money they shouldn't be giving you plastic screws to hold the dog door together. I have a St. Bernard and Boxer that use this door. Cons: 1. Plastic screws to hold the door frame together. These had to be replaced within a week to keep the frame intact and attached to the house door. 2. Flap falls out of the door on occasion. Have to remove interior portion of frame to re-attach. 3. In extreme cold weather(-10F) the flap will be so rigid that the aluminum frame actually gives more than the plastic of the flap. The internal cross bar that holds the flap is only held with a single screw on each end. There are little edges(1mm tall) on the side frame to keep the bar from twisting when the flap moves, but in this weather the rigid flap acts like a lever to twist the crossbar past these edges and eventually the edges will be worn off. If the edges were taller, it would be harder for the bar to twist. Not a good design. 4. $25 replacement flaps? A little steep for a piece of plastic. 5. Poor customer service. I complained about #3 above and they couldn't believe that would happen to their door. Apparently the door's inability to hold up under normal usage is not covered under warranty. According to the CSR, since the frame didn't ship damaged, it's not a product defect. 6. Keep your receipt, the website claims that if you register, warranty claims will not require a receipt. Untrue, they still wanted a receipt. Pros: 1. Fairly easy/quick installation. 2. Keeps the cold out. 3. Decent if you have year round warm weather. All in all it does do it's job, but there are several things to watch out for. If you think that you might need to RMA the door, I'd look at another brand that stands behind their product.
