( 15 reviews )
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Posted: Jun 15 2009
I bought this dishwasher 1 year ago. It was noisy, belched steam, and overflowed with foam regularly. While still under warranty, the electronic control panel went out 3 times (a $230 part). Finally, our repairman refused to fix it because the cost of parts was now more than we'd paid for the unit. He told us to call Frigidaire to get it replaced. (Note: the 800 number is a recording giving you a toll number. The toll number keeps you on hold for at least 20 minutes each call.) Frigidaire refused to replace it because 1) it was still repairable, 2) we hadn't gotten two opinions from other repairmen, 3) they hadn't been advised of the problem by the repairman. Each time I'd call, they told me my problem had to be reviewed by their Complaints Department, and they would call me back after 48 hours. They never called back. Each time I would call back after 3 or 4 days, and would have to start the claim process all over again with a new representative because they "lost" the paperwork every time. After 5 weeks of arguing over the phone, demand letters, and consultation with my attorney, they finally agreed to replace it. Fortunately the dealer, US Appliance, gave us a refund, and we bought a Whirlpool. The only thing worse than Frigidaire dishwashers is Frigidaire Customer Service. (Honestly, "Frigidaire" and "service" in the same sentence is an oxymoron!)
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Posted: May 31 2009
I purchased an identical model (slightly different model number) in July 2008. In November 2008 the unit leaked and it took until December 22nd for them to replace a faulty gasket (Frigidaire knew the gasket was designed faulty). In May 2009, the dishwasher stopped working because steam had reached the main control circuitboard. I realized that this was a design flaw that affects many Frigidaire models and blogged about it. [...] The photo shows the inadequate venting in the side of the unit that led to the circuitry's demise. Avoid Frigidaire. There are so many other good brands you can go with.
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Posted: Apr 6 2009
My hubby and I bought this dishwasher (as part of the whole Frigidare Pro-Series set) in '08 when we did a major kitchen remodel. I have loved it since the moment we received it and have not had a single problem with it --so have been surprised by the low ratings! The appliance is beautiful and works great. It was even easy to install --we did it ourselves. My favorite feature is the hidden buttons. Keeps the appliance looking sleek and my curious toddler can't find the buttons to play with them. I also love the different wash/dry levels. It's a fairly good size, too, and with the adjustable top rack, can fit some fairly large dishes on the bottom rack.
