( 7 reviews )
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Posted: 06-17-2009
Wow, where do I begin about this product!I did a ton of research over a few months time period, looking for a 3 piece nursery set at a reasonable price in a dark wood. Seemed everywhere I found a set I liked, it was either too expensive, or the company didn't have all 3 matching pieces in stock! I checked the typical Babies R Us store and other baby stores, but just couldn't find a great buy. We are on our last child and don't plan to re-use the set, so we didn't need a fancy one to last several kids and 15 years. I read other reviews and have to agree with several points reviewers made...Stork Craft customer service is horrible. Phone lines seem to be constantly busy, I have emailed them and got an automated reply, and have filled out a numerous missing part requests and got nothing! Their products are missing pieces and the directions are HORRIBLE! Might as well not include any instructions on putting these items together as they are so confusing, have so many pieces, and don't have great detail. My husband is very good at putting things together and had trouble with this furniture! We've had this for about 6 months now, and seems to be holding up nicely so far. It looks nice in the nursery, and didn't cost a fortune. The design is great - I love the drawers, the door w/ a shelf, and the changing table (to be used as a dresser later on) is a great all in one combo! Depending on your needs, this may be a great buy, or a nightmare.
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( 0 of 1 found this review helpful ) Posted: 08-20-2008
It took forever for the crib-Angelina- to get in stock and to arrive once ordered.The crib arrived with 2 headboards and no footboards. I have been on the phone with the company daily for a month. Sometimes the call goes directly into the answer machine which says I should call back during business hours, IT IS. The call has been dropped many times during the wait, which is forever.The company could not or would not give me any information as to when or if my part would be replaced. I was told several times that a supervisor had been notified and would return my call, never happened.I finally called Baby's RUS and they agreed to pick up the crib and refund my money.This company-Storkcraft- has the very worst customer service of any company I have ever dealt with, in fact they have NO customer service. I would NEVER purchase another item from Storkcraft.
