professional air purifier

1. Posted: Aug 3 2007

   I bought this from Amazon in April 2007. Just as the other reviews state the unit worked about a month. Amazon sent me a replacement in June and that unit worked until July. The fan and lights worked so you don't realize it's not working until you realize there is no dust on the collection plates.

2. Posted: Jul 7 2007

   I bought the Pure Pro with great expectaions and in the first month was pleasantly surprised. Owning a similar, but older and more expensive Oreck XL Signature model, I was impressed by the much amount of dust and dirt that the Pure Pro pulled in over a one month period. Considerably more effective than my particular Oreck model, as there is a much larger collection plate area in the Pure Pro. There is a newer Oreck that I believe would be much more effective. Other positives about the Pure Pro is that the machine is very quiet in the silent mode, is wall mountable, and supposedly can have its collection plates cleaned in a dishwasher. Now the bad news. This machine seems to have some history of failure as reported through other customer reviews. Mine failed in the second month despite allowing 48 hours to thoroughly dry the washed collection plates. Actually my unit appeared to fail before being cleaned or washed. The manual only specifies 4 hours to dry, although this appears to be a misprint, as Customer Service specifies a 24 hour wait before reinsertion. The manual incidentally contains other inaccuracies such as keeping the unit 12 inches from the wall even though it can be wall mounted and has brackets for that very purpose. Things do break down and fail even when they are brand new. This is what a warranty is for. But when I contacted Pure Pro's Customer Service, which is apparently not based in the US, the gentleman while quickly agreeing that I had a defective unit, informed me that I would have to pay to ship the unit back ($18) and that they have to charge me a handling/shipping fee ($30)to send a new one back to me. So, so far in the last 4 months I will have spent about $78 in shipping and handling fees. Its a good thing it takes them 6 weeks to get a unit to me, otherwise I don't think I could afford the one year waranty period.

3. ( 3 of 3 found this review helpful ) Posted: Apr 28 2007

   I bought this from Amazon in January 2007. By mid April the collection plates stopped working. The fan and lights worked so you don't realize it's not working until you wonder why you don't have to clean it. You place an AM radio next to the unit. If you don't hear a buzz, it's not working, something I found out by accident, but confirmed by their customer service person. To return under their warranty, not only must you pay shipping costs, but they want another $20 sent to a separate address. The extra $20 gets me. You shouldn't have to pay them more money for a defective product. I don't recommend this product.

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