( 3 reviews )
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Posted: 06-09-2009
The faucet set I received had been sent and returned previously and witnessed by the notes and phone numbers hand written on the instruction sheet. It was defective mainly due to a casting flaw on the main valve assembly.I was forced to purchase another locally to complete the job on time.Amazon did resolve the problem rapidly and to my satisfaction.
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( 2 of 2 found this review helpful ) Posted: 01-08-2009
This item, American Standard 7225.733.295 Hampton Three-Handle Tub and Shower Faucet was part of the renovation to my bathroom this past summer. It works great and its brushed satin nickel surface blends in nicely with my new fiberglass bath tub / shower. The shower head is big and renders a copious amount of water, and the faucet handles operate very smoothly.One problem - a small cover cap for one of the faucet handles was missing. It is a cosmetic item which would not affect the operation of the unit. Nevertheless, since this was a complete overhaul of my bathroom and I insisted that everything be complete. When I contacted Amazon about this oversight, I was advised that they (Amazon) did not supply missing or replacement parts, and I was advised to contact American Standard directly.Upon approaching American Standard, I was disappointed to find that they offered absolutely NO online input from the customer. Instead, I was left with two modes of communication: phone and snail mail.The phone option was a nightmare, as the lines were open roughly eight hours a day M-F. Six times and in vain, I attempted to contact them via their 800 number and in each instance was put on hold for roughly thirty minutes. In each instance I got disappointed and hung up.Fortunately, the snail mail route ultimately proved successful, but not without problems. The first communication somehow got lost in the mail shuffle and after a month of no response, I sent them another letter, only this time with a bright colored "Urgent Message" sticker on the envelope. Within a few days I received a huge manila envelope with long sought after faucet cover cap.This rather unpleasant experience has made me reluctant about purchasing any more American Standard products, as most plumbing supply outfits refuse to sell them or even their parts. A major overhaul in American Standard's customer service is needed if they are to compete with other plumbing giants!
