( 1 reviews )
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Posted: 07-23-2009
If you're considering a Karcher electric power washer, you should know that Karcher will not warranty their products unless they're purchased at an "approved outlet." They play this little game by talking about that requirement on their website, but fail to mention that if you buy from eBay or anyone else they consider "not authorized," you get no warranty whatsoever. I'm out $200 because, as one of the people they have the nerve to call a 'customer care representative' told me, "You should have read the warranty card that came with your product."When asked how a consumer could accomplish that before purchase, considering the warranty card is inside the box with the washer, she was stumped for an answer. When I asked why they don't disclose on their website that they won't warranty products from unapproved retailers, more silence ensued. Very disappointing to encounter a high-profile brand with deceptive business practices.
